Gaya APA

Samia Amin, dkk.. (2008). Are you being served?: new tools for measuring service delivery . Washington, D.C: The World Bank.

Gaya Chicago

Samia Amin, dkk.. Are you being served?: new tools for measuring service delivery. Washington, D.C: The World Bank, 2008. Text.

Gaya MLA

Samia Amin, dkk.. Are you being served?: new tools for measuring service delivery. Washington, D.C: The World Bank, 2008. Text.

Gaya Turabian

Samia Amin, dkk.. Are you being served?: new tools for measuring service delivery. Washington, D.C: The World Bank, 2008. Print.